Terms And Conditions


BOOKINGS AND CANCELLATIONS 

  • All our practitioners are trained and qualified in accordance with the UK legal requirements and the company’s treatment protocols.
  • All Practitioners are registered with their medical professional legal board.
  • All Practitioners are insured with a medical insurance company.
  • To secure an appointment with Omega Derma, a deposit of £50 is required.
  • The deposit is subsequently redeemable against the final treatment or if treatment is deemed unsuitable at the appointment
  • If you are unable to attend your appointment, please call or Text Omega Derma on 074 636 62956 immediately OR e-mail us on info@omegaderma.co.uk
  • We require a cancellation notice of 24 hours (minimum).
  • Proper cancellation notice will mean you will be eligible for a full refund of your deposit.
  • Failure to attend your appointment without 24 hour notice will result in the loss of your deposit.
  • Please arrive a minimum of 10 minutes prior to your appointment so that any necessary paperwork can be completed.
  • Late arrival (more than 30 minutes late without notification) may result in cancellation of the appointment.
  • Prior to your appointment, we will notify you of any preparation required for your treatment.

 

TREATMENT POLICY 

  • Our practitioners will assess whether the treatment you request is suitable for you.
  • If there are any predicted complications or if it is likely that a particular treatment will be unsuccessful; the Clinician has the right to refuse treatment if it is in the best interests of the patient.
  • In this instance, any deposit will be refunded in full.
  • All treatments provided must be paid for in full by the patient/client in advance of the treatment procedure on the day of scheduled treatment.
  • Once treatment is underway or has been completed; no refunds of payment can be made.

 

 

LIABILITY 

  • Omega Derma is not liable for any loss or damage arising from using licensed or unlicensed products for your aesthetic/cosmetic treatments.
  • It is the responsibility of the client (the patient receiving treatment) to ensure that they provide Omega Derma with the most up to date and correct medical information to ensure treatment suitability.
  • Omega Derma is not liable for loss or damage incurred due to incorrect medical history provided by the client.
  • Failure to disclose the required medical information will result in cancellation of the appointment.
  • Omega Derma is not responsible for any side effects and/or dissatisfaction that may arise from treatment.
  • Omega Derma will however, strive to ensure that any dissatisfaction is dealt with
  • Omega Derma will take all reasonable steps to minimise or prevent side effects and/or dissatisfaction that may arise from treatment.

 

 

Complaints procedure

Omega Derma strives to achieve excellence in customer service and its treatments. We aim to treat our clients fairly, compassionately and most importantly; safely.

If, unfortunately you are not happy with any aspect of Omega Derma, you are entitled to log a complaint.

This can be done either by telephone, in writing or verbally;

  1. Once your complaint is received, it will be escalated to the Clinic Manager and the relevant Practitioner.
  2. You will receive a letter or an E-mail within 10 working days of logging the complaint, highlighting the next steps.
  3. During the investigation you may be required to attend an additional consultation with the named Practitioner to find a possible resolution.
  4. If you are still not satisfied, the matter will be referred to the Company Director who will review and handle the case personally.

 

 

Privacy policy

Omega Derma are committed to protecting your privacy and ensuring that any sensitive information you choose to provide either on the website or in clinic is in full compliance with The General Data Protection Regulation (GDPR) and the New Data Protection Act 2018.

Any personal information about you (e.g. treatment details, photographic content taken after written consent is given, contact details) that we have stored on our computers is password protected and is governed by the Computer Misuse Act 1990. Any unauthorised access to the system is an offence.

Any paper work held is secured in a locked cabinet in a locked room. Any unauthorised access to the paper work is an offence.

All Practitioners at Omega Derma are independent/autonomous Practitioners, which means they are all registered medical healthcare professionals; who are bound by law to comply with the Data Protection Act 1998 and their respective medical code of ethics.

We will not sell, share or lease your personal information to third parties unless we have your written consent, or if we are compelled to by the law.

We will only send you promotional material or information if you have chosen this option when providing your details to us during your consultation in our clinic.

If you would like a copy of your personal information held by Omega Derma; please contact us at info@omegaderma.co.uk or call us on 074 636 62956.

We require 14 working days to send any records we have.

 

 

GDPR Compliance

Omega Derma requests the following information from clients/patients when treatment/procedures are required.

Name, age, date of birth, gender, address, medical conditions, medication taken, allergies, whether the client/patient has had any cosmetic treatment carried out and photographs of before and after treatment.

These details will be taken prior to the treatment.

You will have time to read and sign said documents and consent to sharing photographs for social media purposes.

We store all your information privately and securely, under password protected systems and locked cabinets.

We do not post any personal information publicly unless you have specifically allowed us to do so.

We will not share or sell your information with 3rd party companies.

We collect this information to ensure treatment is suitable and safe.

Our treatment plan depends on the information you provide. Please ensure the information you provide is correct and up to date.

If you would like to view all the information we hold about you free of charge, please request this via email using info@omegaderma.co.uk

If you would like us to erase any or all information we hold about you, please request this via email using info@omegaderma.co.uk

Your information will be permanently and securely erased within 48 hours. All information we hold is electronically stored and also paper based – in a locked and secured cabinet with locked room.

Only the Omega Derma team has access to this information.

Cookies may be collected through your browsing of our website. You are agreeing for us to store such information by browsing our website. If you do not wish for cookies to be stored, then please do not use our website. We will not misuse cookies.

If you no longer require our services please email us using info@omegaderma.co.uk and we will remove your personal data within 48 hours.

Our Data Controller –

Omega Derma stores the aforementioned information and is the controller for User Data.

Omega Derma adheres to the Data Protection Directive of 1995 and the GDPR from May 25th 2018

 

You can contact us at any time using info@omegaderma.co.uk to:

-Request access to information Omega Derma has about you

-Correct any information Omega Derma has about you

-Delete information Omega Derma has about you

If you have any additional questions about Omega Derma collection and storage of data please contact our Data Protection Officer at:

 

Omega Derma

Data Protection Officer

Office 5H, Cobalt Square

83 Hagley Road

Birmingham

B16 8QG

United Kingdom

 

If you are located outside of the United Kingdom, then please be aware you are sending information (including Personal Data) to the United Kingdom where our systems are located. This information will only be used to devise a treatment plan for you, in the UK only.

By providing information to Omega Derma you are agreeing for us to use your information to create or assess a safe treatment plan for you.

 

What we do with the information we gather

Omega Derma strives to achieve excellence in aesthetic procedures and customer experience.

The information we gather is used to understand how we can aim to continuously improve and tailor our services in accordance with the needs of our clients.

Your records will ensure that we are providing the right patient with the right treatments.

We also use this information for the following reasons:

  • Record keeping as per company protocols to ensure continued medical care when providing aesthetic treatments.
  • To improve our services.
  • We may send you promotional e-mails about new products, services or information which may be of interest to you.
  • If at any time you wish to stop receiving promotional material from Omega Derma, simply contact us at info@omegaderma.co.uk or 074 636 62956.